Frequently Asked Questions
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How do I access my courses?
Log in via the header. Your purchased courses appear under your account. neatgate.click
Do you offer refunds?
Yes. On-demand: 7 days if under a progress threshold. Live: up to 48 hours before the event.
Are certificates included?
Yes, upon course completion and assignment submission.
Is there lifetime access?
On-demand courses include lifetime access with future updates.
What languages are supported?
Courses are in English with captions. Schedules adapt to your timezone.
How do live class schedules work across timezones?
You’ll see the schedule in your local timezone. We also send reminders before each session so you don’t miss it.
Can I download lessons for offline viewing?
For most courses, streaming is the default to protect creator rights. Some modules may include downloadable PDFs or templates when available.
How do I get support if I’m stuck?
Use the support option in the header to contact us. Typical response time is within 1–2 business days.
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